G23 Prop Fell Off .....

[scottb7]

Frustrating, but IMHO probably not this forum or Jeff's fault that Nautique doesn't deal with this...Only Jeff can assess the reasonableness of the amount he individually or as a representative of this forum, his forum, pushes Nautique.

[NautiqueJeff]

No.

[nyryan2001]

Is this thread the reason we don’t do yearly customer questions and interviews anymore?

[migs]

New addition to this list. 2017 G23, H6 motor, 90hours. Snapped while wakeboarding with 2 people on boat, + rider & full internal ballast only. 22.7mph.

[scottb7]

Honestly I don't know. Cause what I did was when I got the boat, I hooked it up, made sure it worked and that it could get the boat moving. And then I put it back away. I even took it out of the boat and then changed my mind and put it back in.

I didn't pay attention to they way the boat rudder was facing at the time. But I figured with 2 batteries on a small lake I would be ok no matter what.

I would guess you would have to use both tiller and rudder. You would not want one pointing one way and one the other.

[GMLIII]

I have posted this before and some of made fun of me...But we are only people on lake early and late in the season...It came with the boat as former owner had the shaft break...I kept it for peace of mind.

Wish he would have ordered it in "Masters Blue" to match the boat.

When you attach the trolling motor to the stern platform does it take two folks to steer the boat (one at helm and one operating tiller handle on stern platform) or just one operating tiller handle?

[scottb7]

I have posted this before and some of made fun of me...But we are only people on lake early and late in the season...It came with the boat as former owner had the shaft break...I kept it for peace of mind.

Wish he would have ordered it in "Masters Blue" to match the boat.

[SoCal G-Man]

Great point Bevo.....and let me add....this is not just affecting the owners that this has already happened to once and even twice...but as someone mentioned previously....EVERY time they take out their G23 or even G21 they have to "worry" about a shaft breaking. Why should a Nautique owner have to even have this on his mind now. Kinda puts a cloud on every outing away from the ramp or dock thinking...is this my day??? ****....I like to take fall and winter rides just to run it and sometimes there is rarely another boat out there. Sucks to have to think about calling someone out just to come get you. And YES...I know "other" things can happen to a boat...but right here right now i'm talking just shaft failure on the Nautique G series.

I am one of those owners who stresses every time I go out. My kids both double check to make sure we have our tow strap on board when we pack.

[SoCal G-Man]

The problem with this situation beside the actual failures is Nautique's silence. They would do their brand and reputation a huge favor if they would just issue a service bulletin, press release or something that acknowledges the failures, describes what the warranty process will be over the long term and explains what steps are or have been taken to address it. Throw in an apology for good measure and I think they could (or could have) turn what is a black eye into something that people respect how they handled it. I am not talking a novel or a recall but simply a one pager discussing the issue.

To me that seems like a good middle of the road approach. I think this thread would be alot shorter and many would quiet down about this. Admittedly that wouldn't satisfy everyone but I think a lot of folks would have respect for their approach and give them some grace. Sticking your head in the sand over a well documented product issue is simply not the right approach. Tackling it head on is the right approach.

Also if I was a dealer I would be hopping mad over their silence to the public. The dealers are on the front line and probably catching the most heat over this. That's a crappy position to be placed in over Nautique's unwillingness to say something public.

I agree, but the dealers have some culpability. They can make it much less painful, yet some choose not to do so. The dealers in my area don’t even stock the shafts!!! Let that sink in... A known problem part which, if in-stock, could be remedied within a few days, actually takes a few weeks... Good customer service includes good planning by Nautique AND the dealers. Nautique should offer extended terms on prop shafts to dealers as an incentive to stock them. The incremental cost of being a few months out on receivables is nothing compared to the negative backlash from G owners who have to wait weeks for resolution. A little common sense strategy goes a long way.

[Evening Shade]

I believe it is much higher. Keep in mind... Most G owners I have met are not active on our forums.

I agree. I wouldn't be surprised if there were more prop shaft failures that don't get mentioned here than there are that do get mentioned.

There are at least 5 G owners and several other Nautique/Correct Craft owners on my home lake and I'm the only active PN member that I'm aware of.

[Kenv]

Great point Bevo.....and let me add....this is not just affecting the owners that this has already happened to once and even twice...but as someone mentioned previously....EVERY time they take out their G23 or even G21 they have to "worry" about a shaft breaking. Why should a Nautique owner have to even have this on his mind now. Kinda puts a cloud on every outing away from the ramp or dock thinking...is this my day??? ****....I like to take fall and winter rides just to run it and sometimes there is rarely another boat out there. Sucks to have to think about calling someone out just to come get you. And YES...I know "other" things can happen to a boat...but right here right now i'm talking just shaft failure on the Nautique G series.

[GMLIII]

The problem with this situation beside the actual failures is Nautique's silence. They would do their brand and reputation a huge favor if they would just issue a service bulletin, press release or something that acknowledges the failures, describes what the warranty process will be over the long term and explains what steps are or have been taken to address it. Throw in an apology for good measure and I think they could (or could have) turn what is a black eye into something that people respect how they handled it. I am not talking a novel or a recall but simply a one pager discussing the issue.

To me that seems like a good middle of the road approach. I think this thread would be alot shorter and many would quiet down about this. Admittedly that wouldn't satisfy everyone but I think a lot of folks would have respect for their approach and give them some grace. Sticking your head in the sand over a well documented product issue is simply not the right approach. Tackling it head on is the right approach.

Also if I was a dealer I would be hopping mad over their silence to the public. The dealers are on the front line and probably catching the most heat over this. That's a crappy position to be placed in over Nautique's unwillingness to say something public.

Agreed 100%

[Bevostein]

The problem with this situation beside the actual failures is Nautique's silence. They would do their brand and reputation a huge favor if they would just issue a service bulletin, press release or something that acknowledges the failures, describes what the warranty process will be over the long term and explains what steps are or have been taken to address it. Throw in an apology for good measure and I think they could (or could have) turn what is a black eye into something that people respect how they handled it. I am not talking a novel or a recall but simply a one pager discussing the issue.

To me that seems like a good middle of the road approach. I think this thread would be alot shorter and many would quiet down about this. Admittedly that wouldn't satisfy everyone but I think a lot of folks would have respect for their approach and give them some grace. Sticking your head in the sand over a well documented product issue is simply not the right approach. Tackling it head on is the right approach.

Also if I was a dealer I would be hopping mad over their silence to the public. The dealers are on the front line and probably catching the most heat over this. That's a crappy position to be placed in over Nautique's unwillingness to say something public.

[Kenv]

I’m sure I’m the only one but I have a different opinion on this broken shaft issue. Sure it might have you stranded on the water or mess up a big weekend but in the grand scheme of things it is only one of many things that may and will break on any boat over time. A broken shaft is fairly uncommon and it’s a relatively quick fix. Nautique has repaired all shafts under warranty no matter the hours on the boat from what I have read on this forum. I have owned 5 G23’s and broke my first shaft at 495 hours on a 17. Of all the boat repairs I have had over the years this was one of the fastest repairs. I would like to see the problem eliminated by Nautique but I’m just saying how many people on this forum had had a problem that caused them to be stranded or take a boat in for repair.


Sent from my iPhone using PLT Nautique

Yeah....not the end of the world...BUT...bottom line is.....the uncommon.....became common...overnight........and that night has lasted 6 YEARS..........

[scottb7]

And out of warranty they only supply the parts, not the labor (at least for the guy that owned my boat before me)...which would be fine if a one off, but it is a known problem...