SN 200 noisey rattleing sound in rear

[j2nh]

Actman, all I can say is you have handled yourself in your posts with total class. Hats off to your mature attitude.

Remind CC that you negotiated a price on a 2010 CC 200 with THEIR representative (the dealer) and paid for, but did not receive, a functioning product. It is, or in this case was, THEIR responsibility to remedy this situation in a timely manner which they have failed to do. Your boat, which has never worked correctly, is now worth significantly less than what you purchased it for and in its current condition, defective, could not honestly be sold. While CC and the dealer have had the luxury of having been paid for a defective product, you the customer, have been compromised and been unable to utilize a product that you have paid for. In my mind the manufacturer, who bares 100% responsibility for the current predicament, cannot and should not expect you, their customer, to be financially burdened when you bare ZERO percent of the responsibility.

My bottom line would be either a new boat or a full refund. In return you will not charge them for being THEIR BETA TESTER for the summer. They screwed up, they need to take the lumps.

[ers906]

Hopefully someone who works for CC will read this posting and realize that the decision made will not affect just your opinion, but likely, the entire CC community. Not to say we won't still enjoy the product, we just can't say that their customer service is second to none.

[prairiethunder]

lemon law in canada

our law states that "you can throw one lemon per day at the person and or company until the situation is resolved. Because we Canadians are so polite we all know that head shots are not acceptable. if a head shot occurs you run the risk of attempted murder charges.

(similar to middle eastern shoe throwing law. although, I think they're allowed to throw at the head)

don't think there is a lemon law up here... maybe Ontario or Quebec may have their own provincial "lemon law". but, I have never heard of one

best of luck, I'm going to go discuss with my dealer your situation... maybe if C.C. know how many people are aware of your situation they'll step up to the plate.

[actman]

"Actman, all I can say is you have handled yourself in your posts with total class. Hats off to your mature attitude."

Thankyou j2nh for your compliment and your very good advise. I have tried to be very understanding about all of this but today it may come to a boil. You are so right that if I were to try and sell my boat its value would be alot lower since it is not working proper and defective. Actually if I took you for a ride in the boat you would not buy it...trust me!
Some history of what CC (ski nautique means to me)
Ski Nautique was the first boat I went crazy over back in the 70's . At the age of 12 I would wait in the water, outside the slalom course, on Gibson lake in the Muskoka's waiting for my turn to ski. The boat I would watch in the course was the first Ski Nautique imported into Canada by the well respected skiing family the Hoods. Some kids dream of certain model sport cars to own but for me all I ever wanted was a Ski Nautique. When my turn came to ski my dad would pull me out of the water through the couse with our outboard bow rider. I watched the Woulds in Toronto in 1979 and could not take myself away from the boats on display.
In 1986 I was able to make my dream a reality by sharing the cost 50/50 on a new Nautique with my father. To this day I can still remember like it was yesterday driving that boat for the first time when the dealer dropped it off. I had pride in my boat and in CC and since then I have bought many more brand new Nautiques. Over the years I have skied in many tournments and have helped in what ever way I could to build there reputation as the best Quality built boat you could buy!!!
My history even goes deeper but I'm not on here to dwell on that.
For me the history just digs a deeper cut in a wound that may never heal. I have reason to believe they will do
the right thing now because there history with me is almost a lifetime and they have always been a company
with good values.
I will keep you posted later today when I have there answer.

[actman]

All Nautique Owners pls give me your opinion on my warranty issue!!!

I had a call tonight from CC and they will be offering me tomorrow a new boat at a Price!!!! (given tomorrow)
They also offered to take my boat and rework it at the factory...Yes put wear and tear on it to try
and find out what to fix when they have no idea what to fix !!!!!!

Let me lay it out in the terms of a car......
You buy an $80,000+ BMW car.
The dealer delivers it to you.
It comes scratched the paint is not buffed at the factory proper it has a ding near the bottom door.
You open up the car door and inside the upholsery is installed crooked and the carpet is installed very sloppy.
You start the car and put it in gear...you hear a sound that is very noisy every single time you drive it.
Quality control has failed both at the factory and at the dealer ( how could it ever have made it to me the buyer?)
The dealer takes it back over 4 times and cannot fix it nor can BMW resolve it.
BMW offers you a new car if you pay them more money OR they offer to ship your car back to Germany and run it
around there test track at the factory for however long it takes them to fix it !!!! Putting wear and tear futher on a new car and more mileage to make its value even less when you get it back months later.

WHAT DO YOU TELL THEM ???????????????

All Nautique owners please help me by letting me know what you think is fair.

[jasper]

Tell them what you want. Avoid hoping and waiting from them to try to figure out the right answer - the right answer for you. Take them there. If you want a different 200, same year, hours (new) etc. for a straight trade tell them. Not with an entitlement attitude, but with respect. Tell them what you feel is fair to you and fair to them. Then listen to their response, evaluate it with due consideration. Then make a decision. If you feel you are not being treated fairly, you can seek legal counsel. But let them know what you think is fair for both parties and why. You have been very patient, and they have made efforts to find a solution, just not fast enough for you to enjoy your short season with your new boat that works the way it was intended. Continue to take the high road and continue emphasize good communication, even if you feel it is one-way at times. Best of luck and report back.

jasper

[actman]

Thanks Jasper
Believe me I have told them what I felt is fair. I have explained to know end the reasons for my
request. I try to be fair and show respect to a company that has had a good reputation for customer
service with me and my friends over the years. I'm not one to bad mouth anyone in a company or bash a company. Its best to give them a chance to do what is right and they know what is right, however they may not follow it through. I will have a better idea tomorrow once I hear from them what I plan to do next.

[j2nh]

Actman.
You tell them NONE of the options they have presented you are acceptable, because to me they are not, and ask for your money back. That is the approach I would take and I would stick to it. You purchased a 2010 model 200 and that is what Correct Craft HAS to deliver. That they cannot is not your problem. Nullifying the transaction, based on the failure of CC to live up to their end of the bargain, is the best for all parties. You because you are free to initiate a new transaction for the product of your choice and CC so that they can have the opportunity to investigate the root cause of a obvious quality control failure on their end.

If you decide to allow CC to take the boat back to the factory and have them "rework" it you should consider a couple of points. Time, how long will they take to get your boat back to you? Wear and tear. Hours on a boat are like miles on a car, each one decreases the value. First question anyone asks when purchasing a boat is, "how many hours?" Who is liable for any damage either at the factory or in transit. That could turn into a nightmare with insurance companies (dealer, CC, transit company, yours) The last, and for me the biggest consideration, would be value at the time of resale. I have no doubt that when you sell this boat you will be forthright with a potential buyer and this is a boat I would run from no matter what CC does to it. You will be selling it with a quasi transferable warranty and I would want no part of it.

Lastly there is the question of harm. CC and the dealer made their money when they sold this boat to you. To replace it with another one, even a 2011, will not "harm" them much at all. Dealer would have to set up a new boat which is not an expensive undertaking for them. CC would get your boat in exchange which they could recondition and sell for a profit to either the same dealer or another one at a lower cost. True, they may not make as much but they will make money on your current boat plus they will have moved another unit out the door. Charging you additional fee for a boat you have already paid for is just wrong. What ever happened to the customer coming first? You are the "harmed" party in this and what are they going to do about it?

Is there another 2010 unused and unsold at another dealer in the country, possibly one with some upgrades on it to make this right? CC should look and offer that as a replacement.

If your not comfortable with handling this yourself maybe you should consult an attorney who could spell out your legal options.

Sorry for the long post but stuff like this boils my blood. "Commitment to excellence" is just marketing gibberish unless you live by it, even when it hurts, and in this case I don't think it is hurting them too much at all.

[actman]

Thanks j2nh
You are almost as upset as I am without having the problem I have!
Most of your thoughts are my thoughts. At this point I can't really say much untill
they give me the final offer tomorrow. I can see that we are on the same page as to what needs to be done
and why it should not be any other way!

[j2nh]

Actman, don't forget to congratulate them on their being a recipient of:


Official Correct Craft Press Release ---->
ORLANDO, FLA (August 31, 2010)—For the fifth year in a row, Nautique is the recipient of the NMMA’s prestigious CSI award. This award recognizes Nautique’s excellence in customer satisfaction in the Inboard Watersports Boats category, as part of the 2010 Customer Satisfaction Index (CSI) program.


Can you say irony?

[actman]

Yes at this point I don't see them winning that award again anytime soon but I will wait till tomorow before
I really feel that way.

[j2nh]

Thanks j2nh
You are almost as upset as I am without having the problem I have!
Most of your thoughts are my thoughts. At this point I can't really say much untill
they give me the final offer tomorrow. I can see that we are on the same page as to what needs to be done
and why it should not be any other way!

Actman, I am upset because any of us that purchase new boats could be sitting in your shoes and I do plan on purchasing several more in my lifetime. I have a daughter in medical school and her first purchase after graduation is going to be a Nautique, it runs in my families blood as well. My fingers are crossed that this works out to your satisfaction.

[swc5150]

Actman, I am upset because any of us that purchase new boats could be sitting in your shoes and I do plan on purchasing several more in my lifetime. I have a daughter in medical school and her first purchase after graduation is going to be a Nautique, it runs in my families blood as well. My fingers are crossed that this works out to your satisfaction.

...and a family friend in the market for a new boat, who doesn't know which route to go now! You may have to sell me your '09:-)

Good luck Act! I'll be waiting to see your post.

[Quinner]

What a bummer Actman, will be interesting to hear what the outcome is.

If CC offers you a brand new 2011 for the cost difference between model years I would consider that a fair offer, essentially the same thing if they refunded your money and you ended up buying a 2011.

Good luck however it goes down.

[AirTool]

What a bummer Actman, will be interesting to hear what the outcome is.

If CC offers you a brand new 2011 for the cost difference between model years I would consider that a fair offer, essentially the same thing if they refunded your money and you ended up buying a 2011.

Good luck however it goes down.

They probably want the difference in model year PLUS for him to pay for the use of his 2010 which is NOT fair. It might be fair if we could really nail down the $$ for both items but the "use" estimate will be exaggerated to more represent the "driven off the lot depreciation" which he should not have to pay. He already paid it once when he left with the first boat. He shouldn't have to pay it again.

Also, they are reading this thread. I'm hoping if they are not sure what to do....that they pray about it and err in the customer's favor.