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Above average amount of warranty issues on brand new G series boat?

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  • Above average amount of warranty issues on brand new G series boat?


    Curious if anyone has seen an above average amount of warranty issues on their new G series boat? I have less than 25 hours on my 2018 G23 and have had the following happen:
    • JL Audio stereo went out - volume locked on 50 and would not go down / could not be fixed
    • Armrest and front driver panel fell off first time off boat
    • Linc screen was having issues & cracked - had to be replaced
    • Exhaust manifold sensorson engine went out and needed to be replaced
      • Boat shut down on the water and I received signal "STOP, shutdown engine and take appropriate action! Contact dealer Immediately. DTC 1427: Exhaust Riser Water Temperature (ERWT)1 higher than expected stage 2. SPN: 1385. FMI: 0
    • Transmission could not find neutral & would just go forward & reverse
      • Entire transmission is currently being replaced.
    • Bell Housing has 3 inch crack in it
      • Engine is out of the boat and bell housing being replaced (assumingly due to transmission failure)
    This is the first Nautique I have owned & bought the G23 due to it being relatively bullet proof (and of course the amazing surf wave.)

    My wife & I have taken the boat out 5 times & owned less than 8 months. 3 of those 5 times taking the boat out for the weekend we could not move more than 100 feet off the launch due to warranty issues. We did by the boat brand new from Sun Country Marine in SoCal & it just had the initial testing hours on the boat from Nautique. Again, boat currently has under 25 hours on it.

    Have other Nautique owners had these kind of major issues on a new boat?

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  • #2
    Wow some major issues occurring for a boat so new. With all those issues, you think Nautique would get you a replacement G23? I would at least ask that question to your dealer

    Comment


    • #3
      Ya that's rough. I hate to say it, it seems like there are just some boats that are like this. You get one issue fixed and a new one pops up. If it is any consolation, Nautique will fix things and the problems will eventually shake out. It just gets kind of frustrating as you work through it.

      Comment


      • #4
        I would ask, no demand a refund or a new boat. Not sure you could trust it enough to truly enjoy a long ride.

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        • #5
          Originally posted by GMLIII View Post
          Wow some major issues occurring for a boat so new. With all those issues, you think Nautique would get you a replacement G23? I would at least ask that question to your dealer
          Agree with this.

          Comment


          • #6
            Did you talk to the dealer or directly to Nautique.....is the $40k difference the amount between msrp to msrp, or sales price on the new one compared what you paid for your boat?

            ​​No one would be happy to be in a situation like yours and would want a resolution, I would talk directly to Nautique, keeping conversation calm and non-threatening. Explain the situation/issues that have been had and ask them what they would want done if they were in your shoes. Nautique/CorrectCraft is a stand up company and I would think that if approached correctly there should be a resolution if you both have open minds. Keep in mind that there is a price difference anyway you cut it so expect to compromise some.

            Comment


            • #7
              Originally posted by Ryan_2018_G23

              I noticed you have a 2017 G23 Coastal. Any major issues you have experienced?
              I have over 300 hours on it now and my only parts replaced under warranty are both rack swivels and a ballast pressure sensor

              Comment


              • #8
                Originally posted by Ryan_2018_G23

                Any problems on your new GS22?
                Nothing major with mine. I expect the small things to be taken care of without any trouble by my dealer when I take it in for the 25 hour service. I just do not like hearing about companies (especially the ones who claim to be the best) that sell products and do not properly stand behind them. You chose to spend your money with Nautique on a product that is significantly marked up and they need to make it right. So I hope they do, good luck. Nautique is supposed to be the best. Be the best, that is what we paid for. Hopefully they are not getting too big to care about every customer.

                Comment


                • #9
                  I am not disagreeing with your stance, and I am sympathetic and have been there. However, I think you would be hugely surprised as to how many issues wake boats have (any manufacturer) - sometimes before they even make it to a customer. Major work on mechanics or fiberglass is not necessarily the norm, but it also is not unusual. My G23, which I love, has had $10,000 - $15,000 in warranty work done to it. There was one point where it seemed that every time we went out something new popped up. The reality of the situation is that any boat manufacturer is not going to see replacing a boat that has repairable issues as a primary option. These are all low-volume, hand-made and very custom.

                  I am reminded of a local kid that got a full-ride sponsorship from Mastercraft a year or two ago. He was not able to use his boat at all the first summer he had it due to all the issues it had - and it was pretty public with the boat bouncing around from shop to shop. If anyone could get attention and things fixed it should have been him. The year before that a major wake sports retailer had summer-long issues with their Malibu, again they were a high profile customer with a long-term direct relationship with the factory.

                  All this being said, the decision to replace a boat largely rests with your dealer - whether they act like it or not. If they agree and go to bat for you, they are the ones to make it happen. If they just say that Nautique is unwilling, you probably are not quite getting the full picture. Your dealer made money on your purchase, sometimes making a customer whole is more important than preserving that profit.

                  Again, I am sympathetic and I really hope you can get that boat replaced or repaired to your satisfaction, I am just giving some perspective that is based on experience rather than just saying that this sucks and they need to replace it. I can tell you that after all my problems I now have an amazing boat that I am confident of and it is probably going to be more reliable and in better condition than others long-term. My boat spent more good summer days at the shop than I would have liked, but Nautique always took care of things and responded to concerns.

                  Being honest, there were times I was incredibly frustrated, but in hindsight everything worked out. So hang in there and know that Nautique will stand behind their product, even if it feels like you are having trouble getting traction.
                  Last edited by blueroom; 07-10-2019, 02:52 PM.

                  Comment


                  • #10
                    Originally posted by blueroom View Post
                    I am not disagreeing with your stance, and I am sympathetic and have been there. However, I think you would be hugely surprised as to how many issues wake boats have (any manufacturer) - sometimes before they even make it to a customer. Major work on mechanics or fiberglass is not necessarily the norm, but it also is not unusual. My G23, which I love, has had $10,000 - $15,000 in warranty work done to it. There was one point where it seemed that every time we went out something new popped up. The reality of the situation is that any boat manufacturer is not going to see replacing a boat that has repairable issues as a primary option. These are all low-volume, hand-made and very custom.

                    I am reminded of a local kid that got a full-ride sponsorship from Mastercraft a year or two ago. He was not able to use his boat at all the first summer he had it due to all the issues it had - and it was pretty public with the boat bouncing around from shop to shop. If anyone could get attention and things fixed it should have been him.

                    All this being said, the decision to replace a boat largely rests with your dealer - whether they act like it or not. If they agree and go to bat for you, they are the ones to make it happen. If they just say that Nautique is unwilling, you probably are not quite getting the full picture. Your dealer made money on your purchase, sometimes making a customer whole is more important than preserving that profit.

                    Again, I am sympathetic and I really hope you can get that boat replaced or repaired to your satisfaction, I am just giving some perspective that is based on experience rather than just saying that this sucks and they need to replace it. I can tell you that after all my problems I now have an amazing boat that I am confident of and it is probably going to be more reliable and in better condition than others long-term. My boat spent more good summer days at the shop than I would have liked, but Nautique always took care of things and responded to concerns.

                    Being honest, there were times I was incredibly frustrated, but in hindsight everything worked out. So hang in there and know that Nautique will stand behind their product, even if it feels like you are having trouble getting traction.
                    I do not disagree that boats have problems & I do expect them - "Break Out Another Thousand". I also own a diesel RV which has issues of its own and also expect warranty issues. At some point ones has to look at what is acceptable vs. not & it is a judgement call for Nautique & my dealers to make.

                    The vessels are hand built and I am very accepting of some issues. Just not to the extent that I am seeing them with this little time on the engine. The boat has less that 25hrs on it that has a $200K sticker. Nautique is working to fix the boat with my dealers and everyone has been great to deal with so I am not complaining about Nautique. The reality is that I am still boat-less. To be clear, I absolutely love the boat, the surf wave, and it's features which is why a paid a premium for it.

                    Comment


                    • #11
                      At minimum you should have a boat to use, has to be plenty of demo boats out there they could get to the dealer for you while your boat is in the shop. Family and vacation time is so limited to many and one thing is certain, time cannot be made up, money can

                      Comment


                      • #12
                        Originally posted by phillid View Post
                        At minimum you should have a boat to use, has to be plenty of demo boats out there they could get to the dealer for you while your boat is in the shop. Family and vacation time is so limited to many and one thing is certain, time cannot be made up, money can
                        Agree.

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