Poor Nautique quality control ruined my business and risked my life

[75Tique]

Core-rider beat me to pretty much the same thought. Rex has been pretty silent on what broke. Over on CCF we speculated that tensioner broke, he didnt stop with increasing temps, fried the engine. He seems to think he can bring down the whole company and get the whole management team fired. I'm pretty sure thats not going to happen. Stuff breaks, even new, good stuff. No car or boat dealer guarantees that stuff wont break, they guarantee they will fix stuff if it does break. Not sure stuff breaking warrants a lawsuit, and I have a feeling the lawyers will agree. Maybe "the law" is different in Denmark and we yankees just dont get it. I know I sure dont get it at this point. My tire had a "material breach" on the way to work one morning.....firestone is still in business.

[thejean]

Go buy a camper and then come back and talk about quality control! They make boats seem like space ships in comparison. Lol

[wakemaker]

lol your the man jean so true

[wakerider107]

To the guy that says "what else should nautique do"? How about they cover labor and not just parts when it is out of warranty. Seems reasonable considering it is a known problem for 5 model years now (2013-2017).

It is fully covered by warranty excluding any necessary towing costs. 2013 and many 2014s are now out of warranty. 2015s and newer are still covered. Of course, there could always be the used boats that don't have warranty transferred by the new owner.

[scottb7]

man you got a knack for stating the obvious...irritating as ****. my point is it is a known problem and nautique is treating people like crap - regarding the breaking shafts...you disagree? man up and say it...and if so i hope your **** shaft breaks 3 times after your warranty ends...cause one guy had it break twice...

[swc5150]

Hey Rex, better run a MasterCraft next time you head out into the ocean

[wakerider107]

man you got a knack for stating the obvious...irritating as ****. my point is it is a known problem and nautique is treating people like crap - regarding the breaking shafts...you disagree? man up and say it...and if so i hope your **** shaft breaks 3 times after your warranty ends...cause one guy had it break twice...

You stated that Nautique should cover both parts and labor for the shafts so I responded saying that they do, which apparently is obvious? I'm confused.
They cover the shafts breaking; both parts and labor under warranty.

The majority of these shafts fell between late 2013 models through early 2015 models.
I had my 2014 G shaft replaced before it broke at no cost to me - hurray for warranty! I've since put 600 hours on.

How exactly would you like Nautique to respond since you think they are treating people like crap? Press conference? Public apology? CEO resign? Free 2018 models for everyone that had a shaft break?

[scottb7]

"How exactly would you like Nautique to respond?" I have been very consistent in many many threads...I want nautique to pay parts and labor regardless of warranty for this known problem. If they want a cap, pick a number of hours like 1000...

That is my personal expectation...You want me to call you and talk slow into the phone?

What color is your nautique kook-aid?

[wakerider107]

"How exactly would you like Nautique to respond?" I have been very consistent in many many threads...I want nautique to pay parts and labor regardless of warranty for this known problem. If they want a cap, pick a number of hours like 1000...

Have there been cases that werent covered by warranty? I havent read all the threads on here

[scottb7]

Yes...For example my boat - before i got it - had shaft replaced, and only parts were provided. I think for out of warranty this is the norm...This was in March of 2017 on a 2014 g21, with under 300 hours...He was 2nd owner...

Like I said, there are lots of examples of nautique providing parts only.

It just don't seem reasonable to me. Like the guy that is on his 3rd shaft...

https://www.planetnautique.com/vb5/forum/nautique-topics/maintenance-technical-discussion/25189-g23-drive-shaft-issues/page12

[swc5150]

Another MC hits the ocean!

[mgs917]

Another MC hits the ocean!

I heard the SS Minnow was a Mastercraft, any truth to that?

[swc5150]

I thought the SS Minnow was a Fish Nautique?

All joking aside, I only posted the pics to show it's not uncommon to see MC's and CC's on the ocean, once you get outside the US. Some seemed to think Rex was the most irresponsible guy on the planet for doing so.

[ally505]

I would call Troll/bored kid to be honest. No specifics as to what broke and what else was taken out at the same time. The dealer network in Europe is limited compared to the USA, but given our isolation, the quality of the network, from a mechanical perspective is generally high owing to the requirement to be self proficient.

[GMLIII]

Ironically I did see a Mastercraft on Instagram today that was a central console with board racks. Probably modified but still cool. Something you don’t see often. It is posted on Upperleftwake site on Instagram