New Member and glad to be here but need help!!!! No Bashing please just help!! Thanks

[luxuryfoster]

At this point I can't defend myself when it comes to cross threading sea strainer all I ask anyone to contemplate is if I was responsible for leak in the first place why wasn't I charged for initial repair to strainer. Why was I only asked and demanded payment after more "expensive issues were found" or atleast asked to sign something stating they were making a repair goodwill and further issues may be found.

[luxuryfoster]

Also do not wish to slam or bash my dealer. Great group of guys who I have done lots of business with. This is an unfortunate situation that I do not wish I was involved in. I just wanted to reach out for advice because I seem to be getting no where and I don't not feel this is acceptable regardless of how much money I spent. I should trailer my boat, keep it on a lift, wax the bottom every time, and be a professional wake boarder but I'm not and these options aren't available to me.

[Austin179]

I had some issues with my 2014 San 210 that I struggled to get taken care of with my sales manager and service manager both.
After 1 call to the owner / GM (same guy), he personally called nautique and got me taken care of.
After he heard my story he worked his butt off to make things right.
As with any business the people can sometimes be a problem (they don't seem to care). I would suggest going above the service manager.
For what it is worth, I called nautique directly and they told me to try another dealer (which is 3 hrs further drive). Working things out with your local dealer is a good idea.

[swankster]

Shag, you probably right.....but has anyone on here that has taken delivery of a new Nautique checked to see if the sea strainer was screwed on properly?? I didn't at the dealer. And also.....that plastic is pretty hard to cross thread. Threads are spaced pretty good.

I had trouble getting it lined up once and it wanted to cross thread. I don't know what the problem was but two of us tried for 10 minutes and finally got it on. I think the screen was the issue causing the misalignment. You would think that as big as the threads are there wouldn't be a problem but we had the issue after draining it, after a late November run. No alcohol was involved.

My original l thought was you would have seen it at the demo. Anyway with an $5800 bill and insurance covering it, my hope is you get it fixed soon.

[swankster]

BTW - I agree with a call up the chain of command, first to the dealership owner and then to Florida. If that doesn't work then put it in writing. Your best approach is the $5800 in repairs didn't work and now you need help. I would also put your insurance company on notice not to close the claim.

[Kenv]

I had trouble getting it lined up once and it wanted to cross thread. I don't know what the problem was but two of us tried for 10 minutes and finally got it on. I think the screen was the issue causing the misalignment. You would think that as big as the threads are there wouldn't be a problem but we had the issue after draining it, after a late November run. No alcohol was involved.

My original l thought was you would have seen it at the demo. Anyway with an $5800 bill and insurance covering it, my hope is you get it fixed soon.

Swankster....yes....now that I think about it....on my 2000 Super Air I remember taking the clear strainer off and when trying to put it back on....the screen seemed to be too long to fit in there, making it kinda hard to get the spin started. Almost like the screen was a hair too big for the cartridge. I haven't removed one in a few years as I have been boating in pretty clear water and it has looked pretty good.

[Quinner]

Foster, if I understand you correctly you removed the Strainer and did not re-install it correctly. If that is in fact what occurred then the water damage and overheat issues were a result of that action, as it appears no fault of the dealer. With regards to the $5800 in repairs, it was an insurance claim so really don't you want them to fix everything and anything necessary, not sure why that was an issue for you, insurance co. approved the repairs and it does not affect any direct costs to you, what is the problem, get it done and get back on the water, which sounds like exactly what the dealer did for you.That being said hopefully the dealer has shown you exactly how to service the strainer so there won't be a repeat of that event.
With regards to your other issues if you have given the dealer ample time and opportunity to resolve those issues to no avail then contacting the manufacturer would definitely be the next step you should take,
Good Luck

[luxuryfoster]

I never removed the sea strainer it either came from the factory that way or was done by the dealer period. The dealer is trying to say I did it which never happened. The chain of events leading up to this is me getting screwed and blamed and I have been trying to show why I believe it was done by the dealer. After all this back and forth 5800 bill was paid just so I can get back on the water. 20 min into my ride boat still throwing codes and not fixed.

[luxuryfoster]

Quinner that's funny u would ask dealer did not show my how to service strainer.

[xrichard]

My two cents: Sidestepping the issue of fault, I'd expect better service from my dealer. And, if I believed this issue was a warranty claim yet was not treated as such by my dealer, I'd immediately escalate to Nautique. If it's not a warranty claim--just bad service--then I don't see it as a Nautique issue.

As for moving forward, I'm not clear on what you're looking for. You need to clarify this if you are going to escalate and ask Nautique to become involved. Right now, my question is "involved in what?" By submitting an insurance claim and paying for repairs, you've implied you agree this is not a warranty issue. And, frankly, if I worked for Nautique this is exactly what I would say to you.

If you escalate, you need to tell Nautique why it is Nautique's issue and what you want from it. Asking for "some resolution" is not adequate. Further, if you are going to escalate, my advice is to cut the size of the original letter by 50% or more and focus on the big issues and not the little details. You literally need to write this up in a couple of easy to read paragraphs. The strainer leaked as delivered from the dealer, subsequently the boat partially filled with water, damage was done as a direct result, the repairs were inadequate and further damage was done, you paid even though you believed it was a warranty issue, you now need help. Then state exactly what you are looking for to resolve this issue (and I'd suggest staying away from things like, "give me a new boat" when Nautique hasn't even had an opportunity to help remedy this issue).

If you send a letter to Nautique, skip how much you paid for the boat, who found the boat with water in it, that the boat is no longer "new", that your stereo wasn't tuned (FYI, in my experience they're never tuned correctly from the factory or dealer), that you didn't get a walk through (...why didn't you ask for one?), that you don't think there was a predelivery inspection, that your trade in deal went south (unless this is part of the specific resolution you're asking for), that you don't feel safe, redundant statements of frustration, etc. These are all of no concern to Nautique and completely irrelevant to determining if this is a warranty issue. Stick to facts.

In terms of dealing with the dealer, Ryan gave good advice re: being nice/civil and only talking with the owner and service manager wrt resolution. Whether or not you follow the rest of his advice depends on your goals. If it is to get on the water as fast as possible, then he has good input. But recognize it weakens your position moving forward if there are ongoing problems related to the damage to your boat. (One of the issues here is I don't agree with Ryan's analysis of fault. I think fault is distributed given both you and your dealer could clearly have done a better job at many points along the way.)

[Quinner]

Misunderstood what you were saying and if in fact that is how things went down I certainly can understand your frustration.
What exactly is happening with the boat now, are you having overheating issues, what codes are popping up?
You just spent 6k on repairs, if there are still issues with the boat and the dealer is not responding or making an effort to resolve you need to pick up a phone and call the Manufacturer.

If there is anything I can do to help PM me, I am only about 20-30mins north of you just east of Fox Lake.

[a0128]

LUX - May be too late in the process, but if I were you I'd consider getting an attorney.

[Quinner]

LUX - if I were you I'd consider getting an attorney.

I could certainly see this one ending up in that way, what a mess.

If what has been stated here and in my conversation with Foster is all true, which at this point I see no reason to believe otherwise, this is not a customer or manufacturer's issue, culpability appears to fall squarely on the dealer to the point I would say shame on them!

Really unfortunate, hopefully with CC/Nautique now involved it gets resolved quickly and amicably for Foster and his family.

Good Luck Foster, hopefully we will see you out on the river soon and still in a Nautique!!

[nyryan2001]

XRichard and Quinner, seriously help me understand this.



So boat owner buys a new boat. takes it out on the water and sees the bilge floor flooding and the bilge pumps running constantly throwing water out the side.

Owner calls dealer, dealer says keep the bilge on. Owner parks boat at the dock overnight. Boat floods with $5800 damages from a leaky cross threaded sea strainer overnight.



Just reviewing this myself... G21s have 2?? bilge pumps... That's two 750 gal/hr pumps running full tilt at the same time? Seems like if the pumps were on they'd have kept up with a leaky dripping sea strainer. they can almost keep up with a missing drain plug.

With this set of facts ^^^^.... and all the fluff details removed. Explain to me how the owner exercised prudence and how the flooding issue is dealer's fault.

I'm not bashing the OP. I've made hundreds of boating mistakes... but key to getting his issues resolved and moving forward ASAP is to not give him false hopes of something that's not there. He's gotta get back on terms with the Dealer to have ANY sort of decent boat ownership experience..... and part of that is to stop blaming them for him not exercising what's prudent on his part.

Luxury- were the bilge pumps going crazy when you came out to the dock the next AM?

[desertskier]

)