CC Customer Service - or Lack Of

[SprintCar39]

RE: CC Customer Service - or Lack Of

KPNautique, I was not aware of your problem and will make sure it is taken care of first thing in the AM. Sorry for the problem. Eric

[SprintCar39]

RE: CC Customer Service - or Lack Of

AirNautique211 I will try to clarify some of the issues you mention.

1. We also understand CC's option to terminate us and in talks with them agreed it was the best for both of us.

2. If we would have stayed with just CC boats only we would have closed our doors a couple of years ago. All we sell are inboard boats and we are not interested in anything else. We wanted to focus all of our attention to the buyer and follow up with great customer service. When you sell about 25 CC boats a year there is not enough money to keep the doors open. Not wanting to sell pontoon boats or fishing boats only left us a few options.

3. CC needs to listen to and respect the dealers because you are correct the dealers do represent the company. The dealers are CC biggest customers and I dont think they look at it that way. All we asked of them was to partner with us and work with us to make us a better and stronger dealership. We only wanted to be treated like you do when you buy a boat from your dealer. I will also say that I am not the only CC dealer that feels this way and others have or are looking to take on other lines.

4. James and myself are die hard CC supporters. We got slapped in the face. Maybe we deserved that because we were not happy with some of their decisions and tried to give them feedback from what our customers and many of you on here complain about. We just wanted be part of the solution not part of the problem.

5. We have preached the CC product...not the CC word. They do make a great product. I didnt slap them in the face .... I just stated what we were told we could buy parts to service CC and our customers boats and then 2 weeks later are told that we cant and I dont think that was a good Customer Service decision on their part. It is the customer that loses in the end. We get many requests each day for pricing and parts and have always tried to be fair, friendly and honest with everyone. We cant make everyone happy but we try our best.

6. We were not lucky to have had CC we were HONORED and enjoyed all the good times we had learning this business with CC. We are not lucky to have Malibu and Mastercraft....but HONORED to continue working WITH them.

We will move on and have no hard feelings.....just disappointed.

[AirNautique211]

RE: CC Customer Service - or Lack Of

So your loyalty is to inboards and inboard customers - that is fine. That is your choice for your business.

However, if I were CC, I would think twice about going with a dealer who reps the competition too.

Of course, if I were a CC dealer and could not keep the doors open, I would sell pontoons, jons, waverunners, lifts, service, popcorn and candybars if that's what it would take. I would definitely look into spreading the risk away from only the inboard market!

Truth is, your business is a tough one. Sales is a tough field, especially when you sell something in a nitch market. One must love what they sell to be good at it and to stick with it. I am sure you do and wish you the best of luck.

I just hate to see so much garbage be tossed around on this site - a site clearly dedicated to those that love CC.

[PaulMcIntosh]

RE: CC Customer Service - or Lack Of

Nicely said AirNautique I agree 100%, my last boat was a MC and the dealer got greedy and too big too fast and took on other lines also what a nightmare I had dealing with him on MC. I now own a new CC and the dealer is unbelievable. Thats all they do, CC's "Enzo's Nautiques" you can not beat the service.

[redelf75]

Well I'm not sure what other services you offer Mid OH, but my CC dealer also runs a classy marina club. If I just boat a CC boat and paid nice dues for a slip and club membership, and was then told that I'd have to take my boat elswhere for serive, I'd be very disapointed. I'd feel a little like an orphan.

But I have learned that there are always two sides to every situation, so I'd have to hear CC's side before passing judgment.

But as far as I'm concerned, because I'm not in MidOH area, I think MidOH has been good to PN members and has always seamed to be promoting CC ingood faith (I didn't even know they represented others until recently), so I can say that I like them and wish them well.

[redelf75]

BTW, we have a dealer that is dedicated to inboards too. But they only sell one line, MC - at least so far. Inland Inboards. Good name for a dealer without lake frontage.

[Rhode]

I heard that Correct Craft is in negotiations with the Provision Iraqi Authority to hire the infamous Baghada Bob as the company's new CBO (Chief Blowoff Officer). Apparently, the old guy was getting soft.

[SNMike]

RE: CC Customer Service - or Lack Of

Believe it or not, I was going to say the same thing. AN211 said it perfectly. I can only add that I have nothing to add. Survival of the fittest, and best. Mike
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It's not that life is too short, it's that you're dead for soo long".

[SprintCar39]

RE: CC Customer Service - or Lack Of

Sorry....We will remain silent.

[jhiestand]

MidOhioWatersports -- Since I apparently won't be able to obtain parts from MidOhio Marine (BOO!), is there an official channel I should go to now for service parts and stuff?

Also, should I encounter some sort of major catastrophe that I can't remedy myself, I assume MidOhio Marine is no longer an option for me?

When I purchased my boat in '01 I didn't realize you guys were just up in New London and considered MD in Indy my "local" dealer. Guess I might be back to using them. Not terribly convenient. :|

I appreciate all the excellent services and functions you've provided to our area, though! I hope you still maintain your presence here even if it isn't affiliated with CC.

[SprintCar39]

jhienstand I sent you a PM Mid Ohio Watersport-Columbus

[SGY]

MidOhio. Good luck to you guys.

[66Skylark]

I only had one experience with Mid-Ohio – buying a CC decal – and their service was fantastic. My best to MidOhio, I wish them luck in the future.

I can understand Mid-Ohio’s wish to carry multiple brands in the same dealership.

When I go into the soda aisle in the supermarket I see Pepsi, Coke, Polar (a regional bottler here in the northeast) and the store brand, all on the same shelf. I buy Pepsi because I prefer it over Polar or the store brand. Sure, Pepsi is a little more money, but I’m willing to pay the extra money for what I want. Some folks may say, ‘soda is soda’ and buy the store brand.

Granted, there is a HUGE difference between buying a boat and a bottle of soda, but my point is, the store carries a selection of the same product to satisfy their different customer’s needs. I think this is what Mid-Ohio wanted to do – satisfy their customer’s needs by carrying a variety of the same product.

I would think looking at the different brands in the same venue would actually help the customer.

The customer could compare the boats side by side. I really think the differences in quality, design, etc. of the CC boats would really stand out. (I know it does when I go to the boat shows and see the different builders together in the same arena.)

And if the dealer’s sales people do their jobs correctly they’re not pushing one brand or another, they’re assisting the customer by guiding them to the CORRECT boat for them.

Whether the customer decides to buy a CC or something else, the dealer still gets the sale. Not to mention the service on the boat, etc.

Though, I can also see AirNautique211’s point about diversifying and offering other products. Carrying JUST inboards does 'put all your eggs in one basket'. Offering other products, like watercraft or pontoons, etc., attracts that many more customers to your dealership.

I guess there is something to be said for both sides.

Best wishes to everyone!

[82tique]

Mid Ohio-

Just curious....why not take the high road? What do you accomplish by ripping CC on this site ?......burning bridges is never smart, no matter what business you're in.

[ag4ever]

I gotta say, yes there are always two sides to a story, but those that feel CC is right in pulling their line just because MidOhio sell the other two lines are crazy. If that is truly the other side, and that is the ONLY reason why it was pulled, then shame on CC. Since NONE of us (except maybee skinautique ) knows what the other side is, we are all assuming.

I think 66Skylark put it best about how having multiple brands can be a good thing FOR THE CUSTOMER. If you think it is too much compition, then you don't feel your product is worth the price you are selling it at. I know there are MANY dealers that happily sell buth MC and BU, and those don't seem to be doing to bad, nor are the manufacturers complaining or pulling their lines from the dealer. I find it odd that of all the major manufacturers, CC is the only one that does not want the dealer to sell other major brands of inboards. You would think they would love to see their boats side by side to some of the others to show the difference in quality.

I alos did not see MidOhio slapping CC, per se, but more letting their customers know what has happened. Remember, it is not defemation, if you tell the truth, and if CC did not want them to say that, they should have never made the promise in the first place (assuming they did make the promise).