Fell for the Nautique Hype, Got Scr-----d

[ag4ever]

not me, EVER!

[rechevarria]

Boat now in shop, will wait and see

After towing the boat for an hour with a jetski and driving 1 hour and 45 minutes to the dealer, the boat is now in the shop. Now I can only wait and see what the deal is. I will post what the shop finds out. I did check the kill switch and the wires to the switch. Seemed OK to me. Also, the dealer did confirm that they changed the engine ECM end of last year.

I also plan to call Correct Craft. I hesitated to call too soon as I did not want to offend the dealer folks working on the boat. However, based on all of the recommendations it is now apparent that I need to call them. Thanks.

[SGY]

RE: Boat now in shop, will wait and see

You have a dang nice boat. I'd be very suprised things don't get worked out shortly.

[Daytomann]

Yep, things happen to ALL brands. I know it sucks when "bad" things happen and blow your high expectations that you had for Nautique.
I know its been said and you've, kind of, got the hint but the thing is, dont come to a Nautique site and badmouth the brand. You wont find much sympathy that way.
What you CAN do is ask for advise!
My advise, like many others, is to get it in the dealership and make sure ALL the issues get resloved and for petes sake, call Correct Craft and inform them of the problems. Also, inform CC how unhappy you are. The squeeky wheel gets the grease especially when it comes to manufactures that are reputation driven.
They are the ones who will care that you are unhappy...we do not. And they will do something about it. From all the communication and follow up I get from CC since I bought my boat, I have a feeling their customerservice will be great.

I had a bad oil sending unit in my boat right off the bat but it was replaced very quickly and under warranty. ****, my uncles MasterCraft X-30 died out on the water , brand new, because of a bad fuel pump...things happen.
Good luck!

[skiswm]

I tend to agree with everyone here, back when my boat was new. It had a bad hose, I took the boat out on a Sunday and it didn't work at all. Called the dealer up, they had me bring the boat in on that Sunday to make sure they got it working right away!!! A few years back I had it serviced by a local boat shop who didn't get the wires for the plugs in the correct order. Being it was the middle of summer all the area dealers within a 2 hr drive were booked. Well after calling around they sent me to West Coast CC. Everytime I have had a dealing with either a dealer or WCCC I have been treated great. My previous boat, the dealer seemed to care less and was more into making money on service then really trying to make me happy and get me back out on the water fast. But, as mentioned before every company has problems, sometimes it's not the manufacture's fault but that of a supplier who had a problem. Before bad mouthing someone, I have found it's best to look at the source. As evidenced by..........WENDY'S, get the facts and sometimes we place the blame on the wrong people.'

Just my thoughts.............

[OldFart]

If the cust service rep is smart, he / she will contact the dealership w/ the intent of supporting the owner/dealer relationship. Followup can be done based upon your concern about the occurrence & NOT based upon the value of the repair. Thus the owner/dealer rapport is maintained