I found this interesting reply from Mastercraft to its customers on their team talk forum regarding their ridiculous Cash Rewards scheme. THANK GOD I OWN A NAUTIQUE!!
Here is what MC had to say to its customers upset about Cash Rewards. (cut/paste from MC Team Talk and now removed)
OK guys – I am going to address this and then this is it. This thread will be closed. Furthermore any future threads about Cash Rewards will be deleted because this dance is getting really old. And if you want to challenge that, we will simply take the site down indefinitely. But before I give you the official statement, let me say a few things …again:
1) Those of you wanting an apology, you can go ahead and quit reading. There will be no apology because MasterCraft did nothing wrong. We stand by our decision to promote and endorse Cash Rewards.
2) Team talk is not… I repeat… is NOT a forum where you are allowed to bait us, heckle us and demand some sort of answer from us. That was never the intent of Team Talk and if that is what you guys keep pushing, we will just to end it. We have channels in place for you guys to address your concerns and I can assure you this is not the place. It isn’t that we do not care but presenting it here does little to no good because we are NOT going to handle your issues here. Bottom line - contact a dealer or our customer service instead of hiding behind a mob that “carries” keyboards and monitors instead of a pitchforks and torches.
3) Please stop the whining about the good ol’ days when MasterCraft did not monitor, close or delete threads. Need I remind you that in the good ol’ days there were not nearly as many members as there are presently? Consequently we created rules for OUR site (yes, our site) that would ensure OUR forum did not become a place where we or others got bashed… at OUR expense. So we monitor, close and delete threads because you guys break the very simplest of rules. For example, we ask that you make no derogatory comments about MasterCraft, yet here I am posting in the “MasterCraft…Cowards??” thread. Bottom line, we have expectations of reasonable discussions by reasonable people, however, that seemingly is becoming harder and harder for you all to do. As a result, we create and enforce rules to ensure sanity and reasonability. If that doesn’t work, then we will take the site down.
4) Learn the importance of being a bit more objective. The fact that a bunch of you are so fired up about this when none of you used it (except JohnE) is simply childish. Truth is we have been working countless hours on the phone with CR and customers trying to make sure the landing is the smoothest it can be. While many of us here are doing that for the customers that actually used the program, you are on TT acting like you are best friends with the guy that died in high school when the truth is you never had anything to do with him.
With that said, here is the official statement from MasterCraft about Cash Rewards relevant to what we know at this time. And yes it is from our lawyers because one of the things you never take into consideration when you don’t hear from us is the liability of any written response. Without further adieu...
OFFICIAL STATEMENT:
“We understand that there are a lot of questions surrounding Cash Rewards, Inc. (“Cash Rewards”) and the Cash Rewards program developed and administered by Cash Rewards in light of the recent bankruptcy filing by Cash Rewards in Dallas, Texas. We at MasterCraft have questions as well. But we are not in any position to answer questions at this time because the U.S. Bankruptcy Court has not set forth a plan for us, or any other creditors, to follow. The fact remains that Cash Rewards operated a promotional program and who, like many other financial institutions, encountered an unprecedented financial crisis. Cash Rewards is not affiliated with, is not owned by, and is not under the control of MasterCraft. Instead, Cash Rewards is an independent business entity who operated a promotional program with MasterCraft (through MasterCraft’s contract with Cash Rewards) and with various other businesses in a variety of industries. In accordance with the contract, all monies paid into the Cash Rewards program were to be held in escrow pursuant to the terms of the Cash Rewards program. A Bankruptcy Trustee has been appointed to oversee the administration of future claims relating to the Cash Rewards program. It is MasterCraft’s understanding that the Trustee will appoint a new Independent Third Party Administrator to administer the claims process going forward. So while no new certificates may be issued under the Cash Rewards program, consumers who are holding Cash Rewards Certificates will be able to follow through on their claims subject to the terms of the program and subject to any future orders that may be issued by the U.S. Bankruptcy Court.”
Bottom line – MasterCraft has fully paid their obligations to Cash Rewards so if the dealer paid their part and the customer did their part CORRECTLY, their money is safe and they will receive payout.
For those of you wanting a contact to address issues with Cash Rewards, we have not received the information from the courts. Once we do, we can certainly make that available.
Now go do something more productive…
Here is what MC had to say to its customers upset about Cash Rewards. (cut/paste from MC Team Talk and now removed)
OK guys – I am going to address this and then this is it. This thread will be closed. Furthermore any future threads about Cash Rewards will be deleted because this dance is getting really old. And if you want to challenge that, we will simply take the site down indefinitely. But before I give you the official statement, let me say a few things …again:
1) Those of you wanting an apology, you can go ahead and quit reading. There will be no apology because MasterCraft did nothing wrong. We stand by our decision to promote and endorse Cash Rewards.
2) Team talk is not… I repeat… is NOT a forum where you are allowed to bait us, heckle us and demand some sort of answer from us. That was never the intent of Team Talk and if that is what you guys keep pushing, we will just to end it. We have channels in place for you guys to address your concerns and I can assure you this is not the place. It isn’t that we do not care but presenting it here does little to no good because we are NOT going to handle your issues here. Bottom line - contact a dealer or our customer service instead of hiding behind a mob that “carries” keyboards and monitors instead of a pitchforks and torches.
3) Please stop the whining about the good ol’ days when MasterCraft did not monitor, close or delete threads. Need I remind you that in the good ol’ days there were not nearly as many members as there are presently? Consequently we created rules for OUR site (yes, our site) that would ensure OUR forum did not become a place where we or others got bashed… at OUR expense. So we monitor, close and delete threads because you guys break the very simplest of rules. For example, we ask that you make no derogatory comments about MasterCraft, yet here I am posting in the “MasterCraft…Cowards??” thread. Bottom line, we have expectations of reasonable discussions by reasonable people, however, that seemingly is becoming harder and harder for you all to do. As a result, we create and enforce rules to ensure sanity and reasonability. If that doesn’t work, then we will take the site down.
4) Learn the importance of being a bit more objective. The fact that a bunch of you are so fired up about this when none of you used it (except JohnE) is simply childish. Truth is we have been working countless hours on the phone with CR and customers trying to make sure the landing is the smoothest it can be. While many of us here are doing that for the customers that actually used the program, you are on TT acting like you are best friends with the guy that died in high school when the truth is you never had anything to do with him.
With that said, here is the official statement from MasterCraft about Cash Rewards relevant to what we know at this time. And yes it is from our lawyers because one of the things you never take into consideration when you don’t hear from us is the liability of any written response. Without further adieu...
OFFICIAL STATEMENT:
“We understand that there are a lot of questions surrounding Cash Rewards, Inc. (“Cash Rewards”) and the Cash Rewards program developed and administered by Cash Rewards in light of the recent bankruptcy filing by Cash Rewards in Dallas, Texas. We at MasterCraft have questions as well. But we are not in any position to answer questions at this time because the U.S. Bankruptcy Court has not set forth a plan for us, or any other creditors, to follow. The fact remains that Cash Rewards operated a promotional program and who, like many other financial institutions, encountered an unprecedented financial crisis. Cash Rewards is not affiliated with, is not owned by, and is not under the control of MasterCraft. Instead, Cash Rewards is an independent business entity who operated a promotional program with MasterCraft (through MasterCraft’s contract with Cash Rewards) and with various other businesses in a variety of industries. In accordance with the contract, all monies paid into the Cash Rewards program were to be held in escrow pursuant to the terms of the Cash Rewards program. A Bankruptcy Trustee has been appointed to oversee the administration of future claims relating to the Cash Rewards program. It is MasterCraft’s understanding that the Trustee will appoint a new Independent Third Party Administrator to administer the claims process going forward. So while no new certificates may be issued under the Cash Rewards program, consumers who are holding Cash Rewards Certificates will be able to follow through on their claims subject to the terms of the program and subject to any future orders that may be issued by the U.S. Bankruptcy Court.”
Bottom line – MasterCraft has fully paid their obligations to Cash Rewards so if the dealer paid their part and the customer did their part CORRECTLY, their money is safe and they will receive payout.
For those of you wanting a contact to address issues with Cash Rewards, we have not received the information from the courts. Once we do, we can certainly make that available.
Now go do something more productive…
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