Nautiqueskins.com retraction

[WakeSlayer]

So how much of your original post is not retracted at this point?

[MHayes]

So how much of your original post is not retracted at this point?

LOL, I was thinking the same exact thing! Sounds like he should probably delete the entire thread.

[Chexi]

A good question. Please remember, however, that my original post was not all negative. I listed several of the positives about Nautiqueskins, but I had forgotten a few that I believe should have been in there. The specific negatives that have been retracted are the sew foam comment and the paying for return shipping comment. I believe that leaves the order fulfillment issues and the QC issues with the bow backrest.

Regarding the order fulfillment issues, there were delays caused by the hidem and welt issues, and there were a few rounds of that, but Nautiqueskins dealt with them promptly, so order fulfillment takes a ding, but service after the sale gets a star on that one. Order fulfillment would seem to me to be the easiest part of the process (e.g., gray seat bottoms get gray hidem not white, stern backrests gets thick welt). The bottom line there I guess is that the order can be complicated and you might not get everything the first time, but they will send out any missing items or replace incorrect items relatively quickly. If it happens to you, which it may or may not, it could delay the project somewhat, so that is a negative. It may not be a big deal to a particular person depending on their timing needs (and again mine might be an isolated incident).

Quality Control was generally very good, with the exception in my case for the 2 pieces I noted, 1 of which was promptly fixed, the other of which was promptly returned to me improved at the nose, but not totally, and still with a second significant problem with the sides. The reason why I am a bit dumbfounded is because of the QC paradox. They did such a good job on most of the work that it befuttles me as to how the bow sewing could have made it through QC. I would have thought that after the error slipped by the measurement stage, it would have been caught in the cutting stage, the sewing stage, or the QC review of the finished product. QC had a second chance (or 4th chance depending on how you look at it) when I sent it back. However, it made it through again. To me this lowered their quality grade from what would have been an “A” to a “B”.

So what is my final assessment? First, the scale will be helpful. To me, an “A+” is a perfect job (i.e., it could not have been done better), an “A” is a near perfect job. A “B” is a pretty good job with a few issues. A “C” is average, but a reasonable amount of room for improvement. A “D” is significant problems with a lot of room for improvement. An “F” is total failure.

Based on that scale, I stick by my original grades of “B” for quality and “D” for order fulfillment. However, service after the sale should really have gotten an “A” not an “A-”.

[Hollywood]

This thread gets a "D".

[Chexi]

That actually is kind of funny. Better than your usual posts Hollywood.

[Hollywood]

I've never seen anyone match the quality of a factory interior. There must be something special about fresh vinyl on fresh foam on fresh framing. Can't seam to understand it myself!

[DavidF]

Well, if I had to grade, I would give them an A- with my overall order. George worked tirelessly with me in selecting a seemingly non-standard vinyl. Totally happy in the end. Sure, I had a few order hiccups with hidem and missing pieces, etc. But not too many and it was corrected before it had a chance to slow me down.

Yes, some pieces were not as good as original factory (observers seat bottom), BUT some pieces were better (observers seat backrest comes to mind)! So, I am overall satisfied with how it turned out.

I know of no where else I could get the customer service and quality as was exhibited by Nautiqueskins. No, I am not getting paid to say this or compensated in any way. Just happy with the overall results.

Sounds like Chexi will get everything worked out satisfactorily with Nautiqueskins which is ultimately the bottom line.